At Wixson Honey, Inc., we are committed to providing high-quality products and ensuring that our customers are satisfied. While all sales are final and we do not offer refunds or exchanges, we will work with you to resolve any issues related to damaged or defective items. Please review our policy below for more details.
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will require photos of the damaged product and packaging to assess the issue. Once we have reviewed the situation, we will work with you to resolve the problem, which may include filing a claim with the shipping carrier.
All products sold by Wixson Honey, Inc. are non-returnable. We do not accept returns or offer refunds or exchanges for any reason other than damage or defect upon arrival. Please ensure that you review your order carefully before completing your purchase.
We do not offer refunds or exchanges. However, if your product arrives damaged or defective, we will take appropriate steps to address the issue, as mentioned above. In these cases, a replacement product may be provided, subject to availability.
If you encounter any issues with your order, please contact us immediately so we can assist you:
